Frequently Asked Questions (FAQ)


Ordering & Production

What makes your apparel unique?
Our designs are created with an artistic, intentional approach inspired by early digital culture, futuristic themes, and bold creativity. Each piece is made-to-order, so your item is created specifically for you.

What makes your prints high quality?
We are very passionate about print quality. We use modern printing methods designed to keep artwork looking crisp and vibrant.

What does it mean that my item is made just for me?
Made-to-order production reduces waste and allows us to create fresh, high-quality items without mass manufacturing. It also ensures every piece is printed just for the customer who ordered it.

How long does production take?
Production typically takes 4–6 business days and may take up to 10 business days during busy periods. Production cannot be expedited once an order is placed.

Do you charge sales tax?
Sales tax is calculated at checkout where applicable.

Can I cancel or change my order after placing it?
Because each item is made specifically for your order, we’re unable to cancel or modify orders once they have been placed.

When do I receive an order confirmation?
A confirmation email is sent once your order is placed. If you don’t see it within a few minutes, please check your spam or promotions folder.

 

Shipping

When do I receive tracking information for my order?
You will receive tracking information once your order ships. Please allow up to 48 hours for tracking updates to begin displaying.

Is U.S. shipping free?
Yes. U.S. shipping is included at no additional cost.

Where do you ship?
Delivery is available within the United States only.

How long will delivery take?
Once your order has shipped, delivery typically takes 5–7 business days and may take up to 10 business days during peak seasons such as November and December. We recommend ordering early during holiday periods.

What is the total estimated delivery time?
Most orders arrive within 10–14 days from the order date, though in high-volume periods delivery may take up to 20 business days from the order date. These timeframes are estimates and may vary due to weather, carrier issues, or seasonal volume.

What should I do if I need help with my delivery?
You can track your order using the tracking information provided. If tracking shows delivered but you haven’t received your package, please contact the carrier directly. We are unable to replace packages once they are marked as delivered.

Can you change my shipping address after I order?
Please verify your shipping address carefully before submitting your order. We cannot modify shipping details once your order has been placed. Orders returned due to incorrect, incomplete, or outdated addresses, failed delivery attempts, or refusal of delivery are considered undeliverable and are not eligible for replacement or refund.

Do you ship during holiday seasons?
Yes, but please note that production and shipping times may be longer during peak periods. Ordering early is recommended.

 

Returns, Refunds & Replacements

Are returns or exchanges accepted?
Because each item is made to order, we’re unable to accept returns, exchanges, or cancellations once an order has been placed. However, if an item arrives damaged or defective, we’ll make it right with a replacement or refund according to our policy.

What if there’s an issue with my item?
Please contact us within 7 days of delivery using our contact form. After we receive your message, we may follow up by email to request additional details such as:

1. A photo of the full item laid flat, taken in good lighting

2. A close-up photo of the defect or damage

3. A photo of the printed label or packing slip

4. Your order number

This information helps us verify the issue and quickly provide a replacement or refund. Requests submitted after 7 days or without the required documentation may be declined. Damage caused by normal wear, accidental damage, or misuse is not covered.


Sizing & Product Details

Is there a size chart to help me choose the right fit?
Yes. Each product includes a detailed size chart so you can compare measurements and choose the best fit for you. Because each item is made individually, measurements may vary slightly.

Are the prints long-lasting?
Yes, our printing methods are chosen for durability and vibrancy. Each product page includes care instructions to help keep your item looking its best.

Are your fabrics comfortable?
Yes. Our products are selected for comfort and quality, with materials ranging from soft cotton to smooth performance blends depending on the item.

How does made-to-order production work?
Each item is created individually using professional printing and finishing methods selected for the best result on that specific product. Because every piece is produced one at a time, small variations in color or placement may occur between sizes. These differences are normal for made-to-order items.

How do I care for my items?
Care instructions vary by product type. For the most accurate care details, always refer to the item’s care label.

 

Sales, Discounts & Promo Codes

Do you offer discounts or promo codes?
Any active promotions or discount codes will be announced on our website, social media, or email. Only one discount code may be used per order. Discounts cannot be applied after an order has been placed.

 

Customer Support

How can I contact you if I have questions?
You can reach us anytime using our contact form. We’re here to help and typically reply within 1–2 business days.

Can I include a gift note or special packaging?
Gift notes and special packaging are not available at this time.

 

Contact

If you have any questions not covered here, reach us using our contact form.

 

Intellectual Property

All designs, artwork, and creative content on this website are the property of Built on Good Works and are protected by copyright, trademark, and other intellectual property laws. Unauthorized reproduction, distribution, modification, or commercial use is strictly prohibited.
Built on Good Works™ is a trademark of Built on Good Works.